Next workers underpaid for months due to payroll errors

Next has underpaid staff following a botched implementation of its new payroll system
// Many Next employees were underpaid following the botched implementation of a new Oracle payroll system
// The error also impacted payments to pension plans

The next workers have been left out following a series of payroll errors in recent months.

Many of the retailer’s employees were underpaid for several months following the botched implementation of a new Oracle payroll system introduced in February.

The payroll error could not have come at a worse time as consumers grapple with the cost of living crisis and face rising food and fuel bills.

Along with the underpayment, Next also deducted some staff pension contributions without investing them in their pension schemes, according to the Sunday Times.

A worker told the newspaper that some staff had resorted to food banks or taken vacation days because they could not afford to buy gas to get to work.

Next had received up to 113 calls a day from irate employees complaining about pay issues, although that number has now dropped to an average of 50 a day.


READ MORE: What next for the cost of living crisis? Even retailer Nostradamus Wolfson is baffled


A Next spokesperson told the newspaper: “We have encountered a number of issues with our new payroll system and have resolved them as a matter of urgency.

“This is one of the few cases where Next has outsourced critical software and we have learned important lessons about integrating our internal applications with third-party platforms. We are fully aware of the issues that these payroll errors have caused to some of our colleagues. We sincerely apologize to all involved.

Next added that no staff would be disbursed due to mistakes made in pension contributions.

Earlier this week, Asda admitted its payroll provider SD Worx had made a series of errors which impacted the salaries of 5,500 of its employees.

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