Income Maintenance Investigator I

Position: Income maintenance investigator I
department: Social services
Wage scale: $ 30,765.23 – $ 43,470.46
Opening date: November 17, 2021
Closing Date: December 1, 2021

Responsibilities:
Employees in this class are expected to pay careful visual attention to the smallest detail, have excellent mental focus, and be skilled at communicating sensitive information with tact. The job is to interview clients and establish the reason why an overpayment occurred. Duties include assessing the circumstances and determining the actions necessary to correct any errors, collecting any overpayment through all available channels (i.e. contracts, courts, etc.) and using prevention methods such as initial surveys and customer questionnaires, where applicable. The employee should have good maintenance skills and the ability to communicate effectively and develop good relationships with people from all socio-economic backgrounds while being versatile (i.e. understanding, interpreting and applying complex rules and regulations and practical judgment).

Qualifications:
• Associate’s degree from an accredited program in social service technology, associate in social services, paralegal technology, business administration, secretarial science or a closely related program and one year of experience as a social worker for the income maintenance; Where
• High school diploma and two years of experience as a social worker in income maintenance; Where
• High school diploma and two years of investigative experience in credit, law or law enforcement and six months of experience as an income maintenance social worker; Where
• An equivalent combination of training and experience.

Who we are:
Located in the Foothills of North Carolina, Alexander County is predominantly rural in nature. Bordered by the Brushy Mountains to the north and the Catawba River to the south, residents can enjoy a quieter, more secluded area in the countryside or a more urban setting with lakefront living. The county is rich in history and is distinguished demographically by a small town and several rural communities. Alexander County is governed by a five-member council of commissioners elected in their personal capacity for a four-year term, with a general operating budget of $ 43 million and approximately 700 employees. The county offers a wide range of training opportunities, a supportive work culture, and an excellent benefits package.

Applications can be made online at www.alexandercountync.gov or by mail to Alexander County Human Resources, 621 Liledoun Road, Taylorsville, NC 28681. Applications must be fully completed, a resume should not replace a complete application.

A pre-employment screening, including drug and alcohol testing, a criminal background check, and a physical exam, is required following a conditional job offer. Alexander County does not discriminate on the basis of race, color, sex, national origin, religion, age or disability in employment or provision of services.


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